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General Terms and Conditions

Rental Terms and Conditions

The legal relationship between the tenant and the owner of the rental property is governed by the statutory regulations of EU law and the following rental terms and conditions, which complete and supplement the current statutory provisions. With the booking, the tenant recognizes these conditions as binding for themselves and for the persons registered by them.

Booking and Booking Confirmation

With the booking, a binding offer to conclude a rental agreement is made. The rental agreement comes into effect upon written confirmation. We reserve the right to correct errors, e.g., due to printing or calculation mistakes.

Down Payment & Reservation

The down payment amounts to 20% of the total rent upon booking. The reservation only becomes valid once the down payment has been received. The remaining payment must be received no later than 14 days before the start of the rental period. For short-notice bookings—i.e., Last Minute—the total rent must in any case be received before the start of the rental period. Payments are to be transferred to the following account:

Dr. Werner Isern | IBAN: PT50 0007 0000 0029 1355 6032 3 | SWIFT I BIC: BESCPTPL | Meldomar

Arrival & Stay

  • Guests will generally be welcomed personally by Mr. José Silva, Lagoon House Services, Tel. +351 917 842 224, info@lagoonservices.pt, or his staff, and instructed regarding the vacation property.
  • The rental relationship applies only to the confirmed period. The property may not be occupied by more than two persons. The landlord may enter the rental property after prior consultation with the tenant (e.g., in the case of agreed or requested linen changes). In special situations, e.g., danger to other guests or for repair work, the landlord or their representative may open and enter the property even without the tenant’s presence.
  • The tenant must treat the apartment and its furnishings with care and immediately report and replace any damage caused during the rental period to the agent.
  • The final cleaning does not include dishwashing, cleaning the dishwasher, or cleaning the stove, oven, refrigerator, or other kitchen appliances. Please leave these in a flawless and clean condition. Soiling or damage to the apartment/house equipment that cannot be removed with standard means will be billed separately.
  • Pets are not permitted in the rental object. However, this does not mean that pets may not be encountered in the house or on the premises.
  • Use of the community pool is at your own risk.
  • The House Rules are an integral part of this contract; they are available in the vacation property.

Cancellation

Any necessary withdrawal from the trip (cancellation) prior to the start of the trip must be notified in writing. In this case, the landlord has a claim for compensation plus a cancellation fee of 50.00 EUR according to the following scale:

  • 91 days and more before the start of the rental period: 30% of the rental price
  • 90 to 71 days before the start of the rental period: 40% of the rental price
  • 70 to 51 days before the start of the rental period: 50% of the rental price
  • 50 to 36 days before the start of the rental period: 60% of the rental price
  • 35 to 21 days before the start of the rental period: 80% of the rental price
  • 20 to 14 days before the start of the rental period: 90% of the rental price
  • 13 to 1 day before the start of the rental period or in case of no-show: 100% of the rental price.

If the tenant provides a substitute tenant for the agreed period under the same rental conditions, a rebooking fee of 30.00 EUR is due. However, a prerequisite for this is that the landlord receives a binding booking in good time. The cancellation fee will be offset against any rental amounts already paid. In the event of early departure or late arrival of the tenant, no refund of the rental price or any partial amount will be made.

Cancellation by the Landlord

Cancellation by the landlord may occur after the start of the rental period without notice if the tenant persistently disturbs other tenants in the complex despite a warning or if they behave in breach of contract to such an extent that immediate termination of the contract is justified. If the landlord terminates the contract for good cause, they are entitled to the rental price for the remaining rental period, including all incidental costs.

Liability of the Landlord

The landlord is liable within the framework of the diligence of a prudent businessman for the proper provision of the rental object. However, liability for any failures or disruptions of the water and/or electricity supply or Wi-Fi network operation is hereby excluded, as is liability for events or consequences of force majeure. The landlord can also not be held liable for road works and construction work for which they are not personally responsible.

Written Consent regarding Data Protection

The personal data provided in the contract, in particular name, address, telephone number, bank details, and email, which are necessary and required solely for the purpose of executing the resulting contractual relationship, are collected on the basis of statutory authorizations. In accordance with Art. 15 GDPR, the tenant is entitled at any time to request comprehensive information from the landlord regarding the data stored about their person. In accordance with Art. 17 GDPR, the tenant may at any time request the correction, deletion, and blocking of individual personal data from the landlord.

Landlord: Dr. Werner Isern, Óbidos (Portugal) – Status: August 2025